How to hide payment methods in Shopify checkout: what works natively, what needs an app

In short

“Hide payment method” means two different things in Shopify:

1. Turn it off completely — Settings › Payments, deactivate the provider. Every store can do that, instantly, without an app.
2. Hide it under conditions — only for certain countries, customers, cart totals, products or shipping methods; plus reorder and rename. Shopify calls this a payment customization, and it only works through an app built on Shopify Functions. Runs on every plan; Shopify’s own app for it (“Checkout Blocks”) limits payment rules to Plus.

This article covers the second case — and links to the step-by-step guides.

What Shopify does natively

• Turn providers and methods on and off: Settings › Payments. Shopify Payments, PayPal, Klarna, manual methods (invoice, bank transfer, cash on delivery) — each can be activated or deactivated for the whole store.
• Create manual payment methods with your own name and payment instructions. The name is free — only reserved labels such as “Cash on Delivery (COD)” or “Bank Deposit” are kept by Shopify.
• Local payment methods from Shopify Payments (Klarna, iDEAL, Bancontact, TWINT …) automatically appear only for customers in supported countries and currencies. That is provider logic, not a rule you control.

What Shopify does not do natively: show or hide a payment method by country, customer, cart total, product or shipping method, change the order, rename PayPal. There is no field for any of that in the settings.

What a payment customization can do

Payment customizations are rules that run at checkout. Three actions, each with conditions:

Action	Example
Hide	cash on delivery only domestically; hide PayPal above €500; invoice only for customers tagged b2b; cash only for pickup
Reorder	PayPal first, credit card last — the first method is pre-selected
Rename	“Manual payment” → “Pay by invoice (14 days)” — only for methods without a logo

Among the conditions Shopify exposes to the rule: cart total, shipping country and postcode, customer tags and customer metafields, products, collections and product tags in the cart, the selected shipping method, language and market.

Where you see the rules: Settings › Payments › Payment customizations › Manage. Creating and editing happens in the respective app.

Limits that apply to every app

These limits are set by Shopify — no app can work around them:

• Rename only without a logo. Shop Pay, Apple Pay, Google Pay, all wallets, PayPal, Klarna: hide yes, rename no.
• Wallets can’t be reordered. They can be removed from the express section, but not moved within the list.
• Hiding only the express section (the buttons at the top of checkout, without removing the method itself) is Plus-only.
• Payment terms and order review are Plus/B2B features.
• Draft orders and POS are excluded — payment customizations apply to online checkout.
• At most 25 active payment customizations per store across all apps.
• In the US and Canada, stores without Plus can only customize non-credit-card methods.

Plus or not Plus?

The most common misinformation in forums is “Plus only”. The actual picture:

	Basic, Shopify, Advanced	Shopify Plus
Public apps with Shopify Functions (App Store)	✔	✔
Custom apps with Functions	✘	✔
Shopify’s “Checkout Blocks” for payment rules	✘	✔
Checkout UI extensions on information, shipping, payment page	✘	✔

In short: an app from the App Store is enough on any plan.

Step-by-step guides

• Hide a payment method for B2B or tagged customers — the rule by customer tag, the classic for wholesale (see “Read on” below).
• Reorder payment methods, hide by country, by shipping method, by product, by cart total — articles to follow; until then the examples are on the app page.

Troubleshooting: payment method not showing

If a payment method is missing although no rule hides it, a payment customization is almost never the cause. Check in order: Is the provider active under Settings › Payments? Does it support the customer’s currency and country (Klarna, iDEAL & Co. are country-specific)? Is Shopify Payments activated? Only then look at the payment customizations — that list shows which rules are currently active.