01 — Speed
No project ramp-up for small things
Adjust a pricing rule, add a field, fix an app conflict: on the retainer it simply gets done, instead of being quoted, estimated and scheduled first.
Shopify · Retainer · Ongoing support
For the things that pop up at 5 pm on a Friday.
A fixed monthly hours budget for improvements, monitoring and fast help — plus coaching for your team whenever questions come up. No ticket-system odyssey, no minimum term.
Book an intro call free of charge · about 25 minutes · via video
Why a retainer instead of one-off jobs
Shops are never finished. The only question is whether changes happen in a planned way — or always once something is on fire.
02 — Safety
Someone checks in regularly
Updates, app changes, Shopify releases: I watch what affects your shop and act before a change becomes an outage.
03 — Knowledge
Your team grows with it
The best questions come up in daily work. In the monthly coaching I answer them so your team gets further without me next time.
How the retainer works
A model kept deliberately simple — every month you know what you get and what it costs.
- Step 01
Intro call
You describe shop and situation, I tell you honestly whether a retainer is the right model — or whether a one-off project serves you better.
free - Step 02
Onboarding
Access, an overview of shop and systems, priorities for the first weeks. For complex setups I recommend an audit first.
included - Step 03
Monthly rhythm
Implementation, monitoring and team coaching from one 8-hour budget — you set the priorities.
€640 / month - Step 04
Full transparency
The time tracking is viewable at any time — you see what every hour was used for.
ongoing - Step 05
Scale or cancel
The budget can be scaled, and the retainer can be cancelled monthly — no debate.
flexible
All prices net. Reverse charge within the EU; invoicing by KEVIN METZDORF LTD.
Book an intro call Not sure which step fits? That's exactly what the call is for — 25 minutes, free of charge. Afterwards we'll both know whether it's a match.
Frequently asked questions
What happens when the 8 hours aren't enough?
Then we talk before extra effort happens. For foreseeable peaks the budget can be raised month by month; bigger undertakings are planned as their own fixed-price project.
Is there a minimum term?
No. The retainer can be cancelled monthly. It sustains itself by being useful — not through contract lock-in.
How fast do you react when something breaks?
Retainer clients take priority over project inquiries. For critical cases I get back to you the same business day; we agree the exact availability during onboarding.
Is the team coaching included in the retainer?
Yes — the hours can be used freely, including for monthly coaching sessions with your team. Many clients combine implementation and knowledge building exactly like that.
Reliability isn't a trait, it's a process: transparent tracking, fast reactions, proactive thinking.
25 minutes, free of charge. Afterwards you'll know whether I'm the right fit — and what the next sensible step would be.
- 7+ years of Shopify & e-commerce
- Supports setups with 6 shops, among others
- Transparent time tracking
- Cancel monthly