Support for KM Distance Shipping

A question about the app, trouble during setup or an issue at checkout? Write to me — you'll get an answer straight from the developer, not from a ticket system.

Contact

Email: info@kevin-metzdorf.com
Availability: business days · reply usually within 1–2 business days
Languages: English and German

What helps with every request

Ideally include your shop domain (e.g. my-shop.myshopify.com), the mode you use (postal-code zones or distance) and — if it's about the checkout — an example postal code where the problem occurs. With that, almost everything gets resolved in the first round.

The most common case: no rates at checkout

In the vast majority of cases the Shopify plan lacks the feature "Third-Party Carrier-Calculated Shipping" (included in Advanced and Plus, otherwise available with annual billing or on request from Shopify). The app checks this in its setup guide as the first step. Second most common cause: the rate was removed from the shipping profile — in that case the app shows a red warning banner on its start page with the path to the fix.

More about the app

Answers to the most common questions are in the FAQ section of the app page. Legal: Terms of Service · Privacy Policy.