Support for KM Payment Rules

A question about the app, a rule not behaving as expected, or unsure whether your case can be modelled? Write to me — you'll get an answer straight from the developer, not from a ticket system.

Contact

Email: info@kevin-metzdorf.com
Availability: business days · reply usually within 1–2 business days
Languages: English and German

What helps with every request

Ideally include your shop domain (e.g. my-shop.myshopify.com), the rule in question (condition and action) and — if it concerns checkout — a concrete example: which customer, which cart, which shipping country, which payment method you expected and which one was shown. That resolves almost everything in the first exchange.

The most common case: a payment method shows despite a rule

Check three things first: Is the rule activated in the app and does it appear under Settings › Payments › Payment customizations? Does the condition really match — for example a customer tag spelled exactly the same, and a customer who is logged in? And is it a regular order — Shopify does not apply payment customizations to draft orders. If all of that checks out and the payment method still appears, write to me with the example.

A payment method is missing entirely — even without a rule

That is usually not the app: payment provider deactivated, currency or country not supported by the provider, Shopify Payments not yet activated. Check Settings › Payments in Shopify. The app shows you which rules are currently active — if there is no matching one, the app is not the cause.

More about the app

Answers to the most common questions are in theFAQ section of the app page. Legal: Terms of Service ·Privacy Policy.