Support for KM Payment Rules

A question about the app, a rule not behaving as expected, or unsure whether your case can be modelled? Write to me — you'll get an answer straight from the developer, not from a ticket system.

Contact

Email: info@kevin-metzdorf.com
Availability: business days · reply usually within 1–2 business days
Languages: English and German

What helps with every request

Ideally include your shop domain (e.g. my-shop.myshopify.com), the rule in question (condition and action) and — if it concerns checkout — a concrete example: which customer, which cart, which shipping country, which payment method you expected and which one was shown. That resolves almost everything in the first exchange.

The most common case: a payment method shows despite a rule

Check three things first: Is the rule activated in the app and does it appear under Settings › Payments › Payment customizations? Does the condition really match — for example a customer tag spelled exactly the same, and a customer who is logged in? And is it a regular order — Shopify does not apply payment customizations to draft orders. If all of that checks out and the payment method still appears, write to me with the example.

A payment method is missing entirely — even without a rule

That is usually not the app: payment provider deactivated, currency or country not supported by the provider, Shopify Payments not yet activated. Check Settings › Payments in Shopify. The app shows you which rules are currently active — if there is no matching one, the app is not the cause.

More about the app

Answers to the most common questions are in the FAQ section of the app page. Legal: Terms of Service · Privacy Policy.